Delivery Policy

Where We Deliver

We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. If you require delivery outside of the UK, please contact us before placing your order. We may be able to accommodate international shipping on a case-by-case basis.

Delivery Charges

  • charges are calculated at checkout based on your order’s size, weight, and delivery location. This ensures a fair and accurate cost for each order.
  • Free delivery may be offered on orders over a certain value – please check our website or current promotions page for any available free delivery offers or discount thresholds.

Dispatch Times

  • We aim to dispatch all orders within 1 working day of receiving payment. Orders are processed Monday to Friday, excluding weekends and UK bank holidays.
  • We work hard to ensure prompt order handling and dispatch, so you receive your products as quickly as possible.

Delivery Times

Standard delivery typically takes 1–2 working days after dispatch. However, please note that these times are estimates and not guaranteed.

Occasionally, delays may occur due to courier issues, severe weather, or other circumstances beyond our control.

Order Tracking

When your order is dispatched, we’ll send you an email with tracking information (if applicable). You can use this information to track your delivery via the courier’s website.

Missed Deliveries

  • If no one is available to receive the parcel, the courier will usually leave a calling card with instructions to rearrange delivery or collect from a local depot.
  • If the parcel is returned to us because of non-collection, additional charges may apply to resend it.

Problems with Delivery

If your order hasn’t arrived within the expected time, please check your tracking information. If there’s an issue, contact us at sales@floridasyrups.com and we will assist you.

Contact Us
Florida Syrups
Email: sales@floridasyrups.com
Address: Florida Syrups Ltd, Unit 11C Tanfield North Industrial Estate

Contact Us

If you have any questions about these Terms, please contact:

Florida Syrups
Email: sales@floridasyrups.com
Address: Florida Syrups Ltd, Unit 11C Tanfield North Industrial Estate Stanley, Co. Durham, DH9 9UU

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Florida Syrups
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