Introduction
At Florida Syrups Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.floridasyrups.com and purchase our products.
We are registered and operate in the United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect and process the following information:
- Personal details – name, address, email address, phone number.
- Order details – products you purchase, delivery preferences.
- Payment information – processed securely via our third-party payment providers (we do not store full card details).
- Website usage information – collected through cookies and analytics tools.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Communicate with you about your orders and respond to enquiries.
- Send you marketing emails (only if you have opted in).
- Improve our website, services, and customer experience.
- Comply with legal obligations and resolve disputes.
Sharing Your Information
We will never sell your personal information. We may share your information with:
- Payment providers – to process payments securely.
- Delivery services – to deliver your orders.
- Service providers – for website hosting, marketing, or analytics, where necessary.
All third parties are required to keep your information secure and only use it to provide the services we have requested.
How Long We Keep Your Information
We retain your information for as long as necessary:
- To fulfil your order and provide services.
- For accounting and legal compliance (usually up to 6 years).
- Or until you request we delete it, where legally permissible.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (where applicable).
- Object to or restrict how we use your information.
- Withdraw consent for marketing communications at any time.
To exercise your rights, contact us at: sales@floridasyrups.com
Cookies
We use cookies to:
- Enhance website functionality.
- Analyse website traffic and usage.
- Remember your preferences.
You can control cookies through your browser settings.
How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure server hosting.
- SSL encryption on our website.
- Limited access to personal data by authorised staff only.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Florida Syrups
Email: sales@floridasyrups.com
Address: Florida Syrups Ltd, Unit 11C Tanfield North Industrial Estate Stanley, Co. Durham, DH9 9UU
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.